Cancellation & Refund Policy
Last updated: August 2026 · Governed by fair business practices and consumer protection standards.
1. Subscription Cancellation
At Sevikr Technologies, we offer complete flexibility. You may cancel your recurring monthly subscription at any time directly through your Account Settings or by emailing our billing desk at hello@sevikr.com.
Upon cancellation, no further renewal charges will be applied. Your account will remain fully functional with all remaining monthly quota credits active until the conclusion of your current 30-day billing cycle.
2. Refund Eligibility & Guarantee Terms
We stand firmly behind the technical capabilities of our multi-modal AI extraction engine. Our refund eligibility terms are structured as follows:
If you subscribe to a paid plan (Base, Pro, or Enterprise) and determine that Sevikr Scan does not meet your technical document parsing requirements, you are eligible for a 100% full refund within 7 days of initial purchase, provided fewer than 10% of your monthly credit quota has been consumed.
Top-up credits are standalone, non-expiring pay-as-you-go units. If you purchase a standalone top-up credit pack and have not consumed the credits, you may request a refund within 14 days of purchase.
Refunds cannot be issued for: (a) subscription plans where more than 10% of the allocated credit quota has been successfully processed; (b) refund requests submitted after the designated 7-day or 14-day evaluation windows; or (c) accounts suspended or terminated due to violations of our Acceptable Use Policy (e.g., fraudulent uploads or API tampering).
3. Refund Processing Timelines & Mechanism
Once a refund request is reviewed and approved by our billing desk:
- Approval & Gateway Reversal: The reversal is initiated with our payment gateway partner, Razorpay, within 24 to 48 business hours.
- Banking Credit Timeline: Depending on your original payment instrument (UPI, NetBanking, Credit/Debit Card), the funds will reflect back in your original source payment account within 5 to 7 business days as per standard Reserve Bank of India (RBI) and banking settlement cycles.
4. How to Submit a Refund Request
To request a refund, simply send an email to our billing desk with your payment details:
Billing Desk Email: hello@sevikr.com
Escalation Desk Email: sevikr.contact@gmail.com
Information to Include:
- Your registered account email address
- Razorpay Payment ID (e.g.,
pay_...) or Invoice Reference - Brief explanation of the reason for the refund request
Our billing team will acknowledge your request within 24 hours and issue immediate resolution.